Level 1 Booking Terms

By ticking the box when you book, you agree to these terms. They are between Secretsourced Ltd and you. Where your employer books for you, “you” includes them where it says so.

1. What you get

Two live online sessions, held on a video platform such as Zoom, Google Meet or Microsoft Teams (this list is not exhaustive, and we will tell you which one in your booking confirmation): Session 1 on a Monday (90 minutes) and Session 2 on the Friday of the same week (60 minutes). You also get a final assessment and a Level 1 certificate if you pass. The course covers five competencies. It includes no automation builds, no work on your own systems and no on-site delivery.

2. Price

Individuals: £75 per person, including VAT.

Firms and teams: £75 per learner including VAT, invoiced for the number of learners booked.

You pay at booking. A resit costs £100 per person, including VAT, only if you choose to resit (see clause 6).

3. What you need

A Claude Pro account (or higher) and a work email and calendar (Google Workspace or Microsoft 365) that you are allowed to connect to Claude, both ready before Session 1. Some employers block connections. If yours does, you can say so in the final assessment and you will not be scored zero for that task. You are responsible for having these ready.

4. Open cohorts

Open cohorts run with at least 3 learners. Session 2 can be booked only after Session 1.

5. Cancelling and moving

If you book as an individual

You can cancel within 14 days of booking without giving a reason, for a full refund. We refund you within 14 days of your cancellation.

If your Session 1 is less than 14 days away, you can ask us to start anyway by ticking the box at booking. If you then cancel within the 14 days, you pay for what we have delivered so far, in proportion to the whole course. Once Session 1 has been delivered, that is half the price. Once we have fully delivered the course, you can no longer cancel.

Moving sessions (everyone)

You can move any session free of charge if you tell us at least 48 hours before it starts. If you miss a session without notice, we will move you once to the next available session at no charge.

If we cancel or move a session (for example, the trainer is ill, there is a technical failure or the cohort has fewer than 3 learners), we will offer you the next available session or a full refund, whichever you prefer.

If you are a firm

The 14-day right above is for individuals. For firm bookings, you can cancel for a full refund until 48 hours before Session 1, or move free of charge on the same notice. After that, no refund is due.

6. Marking, passing and resits

Each of the five competencies is marked 0 to 3. To pass you need 10 out of 15, with at least 1 on every competency. Claude drafts the marks and a member of our team checks every one before results go out. If you do not pass, you can resit once, within 7 days of your results, for £100 per person, including VAT. There are no further resits.

7. Your results and your employer

Your scores are private to you. If your employer pays for your place, we tell them by name whether you passed or failed. We do not share your marks, scores or answers with them. If you book on behalf of a firm, you confirm you are authorised to book, that you have told your learners their pass or fail comes to you, and that you have given them our Privacy Notice.

8. Your certificate

Your certificate has a unique ID. If you tick the optional box at booking, your name, certificate level and date appear on our public lookup page. This is optional and not a condition of booking. You can withdraw it at any time by emailing us, and we will remove your details. Adding the certificate to LinkedIn is your choice.

9. Course materials

The slides, practice files and templates are for your own learning. Please do not share, copy or resell them. In tasks, use only the made-up practice files, never real client or candidate details. The one exception is the calendar task, where you report only the number of meetings and the earliest start time, never meeting titles or names.

10. Your data

We are the controller of your learner data. Our Privacy Notice explains what we collect, who handles it and how long we keep it.

11. Liability

We will deliver the course with reasonable skill and care. We cannot guarantee a particular career or business outcome. Nothing in these terms limits any right you have by law, or any liability we cannot limit by law.

12. Law

These terms are governed by the laws of England and Wales.

Contact: reekesh@secretsourced.ai